World Champion Collection 2024
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According to the tracking code, my package has been delivered, but it is not in my possession. What now?

Have you checked with your neighbors to see if your package was delivered there? It often happens that the driver forgets to leave a note, which can cause some confusion. In many cases, the package will be delivered one or two days later.

If this is not the case, please send us an email at [email protected]. We will then contact the delivery service to start an investigation into your package.

When do I receive my pre-order?

The delivery time of pre-orders varies by product. The expected delivery time is communicated with the product on the website and is also in the confirmation you receive after ordering. Should the delivery time change we will inform you at the e-mail address used when placing the order.

Below you will find a list of all scale models currently awaiting delivery.

Helmets: 

  • Spain 2016 - 1st win: Q4 2024
  • Nico Hulkenberg Nightrace helmet 2024: mid 2025

Scalemodels 1:12:

  • RB18 Japan 2022 - World Champion: Q4 of 2024

Scalemodels 1:18:

  • Brazil GP 2024: Q4 2025
  • British gp 2024 special livery: mid 2025
  • Barcelona 2024: Q2 2025
  • Canada 2024: Q2 2025
  • Emilia-Romagna 2024: Q1 2025
  • China 2024: Q1 2025
  • Japan 2024: Q4 2024
  • Saudi Arabia 2024: Q4 2024
  • Bahrain 2024: Q4 2024

Scalemodels 1:43: 

  • British gp 2024 special livery: mid 2025
  • Barcelona 2024: Q2 2025
  • Canada 2024: Q2 2025
  • Emilia-Romagna 2024: Q1 2025
  • China 2024: Q1 2025
  • Japan 2024: Q4 2024
  • Saudi Arabia 2024: Q4 2024
  • Bahrain 2024: Q4 2024
  • Abu Dhabi 2023: Q3 2024 --> end of Q4 2024
  • Las Vegas 2023: Q3 2024 -->Q1 2025
  • Brazil 2023: Q3 2024  -->end of Q4 2024
  • Mexico 2023: Q3 2024  --> end of Q4 2024
  • Austin 2023: Q3 2024  --> Q1 2025

Note: The delivery time of these scale models may always vary as we depend on the delivery of our suppliers. 

When will you send my package?

If you see the status 'in progress' in your account, it means your order will be shipped as soon as possible. Our customer service cannot provide an exact shipping time. Once your order status changes to 'shipped,' it means the order has been dispatched and handed over to our carriers. You should also have received an email with a tracking code, which allows you to track your order.

 Please note: During the holiday season, we will continue to ship our packages as usual. However, delivery times may vary due to the courier services, which could result in longer shipping times. To ensure your gifts arrive on time, we recommend placing your holiday orders early.

 

I have issues entering the delivery address

To ensure that your package is delivered to you as quickly as possible, it is important that your address information is correct. Below you can find some tips to ensure that your shipment is not delayed.

  • Please fill in your zip code as precise and complete as possible. So not on district level, but on street level if you have it available.
  • You do not have to use dashes (-) or spaces in your zip code, only letters and numbers are sufficient.
  • You do not have to use spaces, parentheses or dashes (-) in your phone number.
  • Addresses on our website are always shown in European format (first street and then housenumber). Our shipping partner will make sure your address is put in the correct order for your destination country.
  • NR in the address fields stands for (house) number.
  • Please make sure you fill in your address with the Latin alphabet. Our system will not recognize any other alphabet.
Can I change my address after I have placed an order?

It is not possible to change your address once an order has been placed, unless it is a pre-order item. Due to the quick processing time, we are unable to make changes once the order is confirmed.

If your order is a pre-order item, you should first add the correct address to your account. Then, please contact our customer service at [email protected] to request the address change, so we can update it for your order.

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